Refunds are given at the sole discretion of Zumu Sushi.
For a takeaway order that has been placed and delivered directly through us you must contact the restaurant within the same day should you have any complaints. We will try our best to rectify any errors or dissatisfaction on the same day of the delivery. The restaurant may request pictures of, or will ask to collect, the unfinished dish.
Once your order has been placed, we typically start cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email or message via social media) when requesting a cancellation. For restaurant complaints, please raise issues directly with the manager on duty as soon as possible. Any refunds will be made the same way the food was purchased.
We are able to cater for most allergies or dietary requirements. If you have a food allergy, intolerance or sensitivity, please let your server know before you order as they will be able to suggest the best dishes for you.
If ordering online, please do call the restaurant and inform us of your needs before submitting your order. Our dishes are prepared in areas where allergenic ingredients are present so we cannot guarantee our dishes are 100% free from these ingredients.
Please note there are occasions in which our recipes change, so it is always best to check with your server before ordering.